Troubleshooting

Sometimes a problem in your home may just need a simple solution, such as immediately stopping a leak from the toilet or sink by shutting off the water valves right by or under those units, then calling a repair service. Your Homeowner Purchase Warranty and Maintenance Manual contain detailed troubleshooting and emergency information. Or to download a PDF of Troubleshooting Suggestions, click here.

What to Do in an Emergency

In case of an emergency during normal business hours, 8:00 a.m. to 5:00 p.m., Monday through Friday, contact the Barratt American Customer Care Department at 760.431.0800.

In case of emergency after normal business hours, contact Barratt American Emergency Service at 760.940.2384 or 800.675.0440.

What Constitutes an Emergency

We define emergencies as problems that require immediate attention to protect you and your family from harm, and to avoid damage to your property, your home, your lot or to the property of others. These problems include:

• Main line sewer back up.
• A water leak which requires that the water supply to your home be shut off to avoid serious water damage. A leak which can be isolated by the shutoffs under the cabinet or plumbing fixture is not considered an emergency.
• A total electrical failure other than an outage in the neighborhood.
• Loss of heating or air conditioning during extreme weather conditions.